Understanding your reports
Updated Jun 3, 2026 at 4:48 PM
The Reports page shows how your team is doing over a date range you choose:
- Volume — conversations created vs resolved.
- Response & resolution times.
- Customer satisfaction (CSAT) from the rating customers leave after a reply.
- Breakdowns by mailbox, tag and agent.
You can also schedule a recurring email report under Reports → Schedule.
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