Blog

Guides and ideas on delivering great customer support.

• February 3, 2026 · The Helpdesk Team

  7 ways to reduce your first response time

  First response time is the metric customers feel most. Here are seven practical ways to bring it down without burning out your team.

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• January 15, 2026 · The Helpdesk Team

  What is a shared inbox, and why does your team need one?

  A shared inbox turns a chaotic support address into a collaborative workspace. Here's how it works and when to adopt one.

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