What is a shared inbox?

A shared inbox is a single mailbox — like support@yourcompany.com — that your

whole team works from together, instead of forwarding messages around or sharing

one login. Every conversation is visible to the team, can be assigned to an

owner, and carries its full history in one place.

Why a personal inbox breaks down

When support runs out of one person's email, a few things go wrong:

• Dropped messages. Without ownership, everyone assumes someone else replied.
• Duplicate replies. Two agents answer the same customer.
• No visibility. Managers can't see volume, response time, or who's stuck.

What a shared inbox adds

• Assignment so each conversation has a clear owner.
• Internal notes and @mentions to collaborate without emailing the customer.
• Status (active, pending, closed) so nothing slips through.
• Tags, search and reporting to find patterns and measure performance.

When should you switch?

If more than two people touch customer email, or you've ever sent a duplicate

reply, it's time. A shared inbox pays for itself the first week in saved

double-handling alone.

Ready to try it? [Get started free](/login) or [browse the help center](/help).