The shared inbox
Handle conversations: reply, assign, tag, snooze and search.
Finding your way around the inbox
The inbox is organized into mailboxes (on the left) and folders within them: Unassigned — open conversations nobody owns…
Replying to a customer
Open a conversation and use the reply box at the bottom. Reply sends an email to the customer. Add note leaves an intern…
Assigning, status, snooze and tags
Keep the queue tidy with the toolbar at the top of each conversation: Assign it to yourself or a teammate. Set the statu…
Searching and filtering
Find anything fast from the top of the inbox. The search box matches the subject, the customer's name/email, tags and th…
Merging duplicate conversations
When the same customer writes twice and you end up with two threads, merge them so the whole history lives in one place.…